Complaint channel
Integrity and ethics in conduct and business are values that we protect. To do this, we have created these complaint channels to report or denounce any complaint, concern and/or activity carried out by any worker or Stakeholder that violates the law, the company’s internal policies, ethics or good principles.
We are committed to following up, investigating each case in detail, and taking the corresponding actions. In addition to not taking any retaliation for any complaint made in good faith and safeguarding the complainants’ confidentiality.
Process
Seriousness in the complaint
Reporting violations of the Code of Ethics or the Law is mandatory for all workers. Fruselva will not give rise to false accusations, reports or malicious disclosures of any kind and will take disciplinary action when this occurs, according to the seriousness of the accusation or malicious report.
Immunity
The complainant will enjoy complete immunity from work with respect to the reported issue, to the extent that he or she is not involved or implicated in the act.
Determined action
Fruselva will act decisively regarding any complaint of practices against the Code of Ethics or the Law.
Confidentiality
Any complaint or report will have the guarantee of confidentiality and anonymity of the complainant by default, unless their identity is strictly necessary.
Channels
Directly to the Head of the Corporate IIS or to the Ethics Committee
Letter or email addressed to the Ethics Committee or to the Head of the Corporate IIS
Through the website
The reporting person must carefully consider the available information in order to provide a description of the facts, reference location and dates, and the names and positions of those involved.
If the report so requires, it will be investigated by the Head of the IIS or by the Ethics Committee, respecting the investigation deadlines and, where applicable, any extensions established in the internal regulations and by law. Following the investigation, a clear and detailed report will be issued describing the complaint received, the procedures carried out during the investigation, and its results.
You can consult the Fruselva Global Code of Ethics here.